Help Desk Software
Remote Help Desk Software, In word it is sum of few words like Remote + Help + Desk + Software. Actually it means software which is help us Remotely from any other desk. So here I will explain about some software like that to give you some knowledge about this. First of all I want to tell you that, there was many “remote help desk software” available in market, but I will tell you some of my fevoirite.
SolarWinds Web Help Desk
:
Features :
SolarWinds® Help Desk Essentials is a 2-in-1 combination of help desk and remote support software.
Centralized ticketing and incident management
Automated ticketing rules, and intuitive Web interface
Automated IT asset discovery and centralized inventory
Built-in knowledge base for self-service
IT change management and customizable approval workflows
Reporting, SLA alerts, and customer surveys
Seamless communication between IT technicians and end-users
Zendesk :
Features :
Zendesk Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers
Zendesk Support is designed to be flexible. It works right out of the box, or it can be configured to your preferences. Customize a workflow or use apps and integrations–any way you use it, Zendesk Support has the flexibility to fit your support needs.
Zendesk Support arms you with insights so that you can measure and improve your customer service.
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers.
Dameware Remote Support :
Features :
Remote
control Windows®, Mac OS® X and Linux® systems
Troubleshoot
Windows computers and AD domains remotely
Built-in
tools for system monitoring, event log viewing, and
network diagnostics without initiating a full remote session
Deliver
on-the-go and after-hours support from iOS® &
Android™ mobile devices
Over-the-Internet
remote access to support end-users outside the firewall
Freshdesk :
Features :
Freshdesk is a cloud based helpdesk solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents.
With this we can –
1.
Keep track of conversations
2.
Resolve issues
together
3.
Support across channels
4.
Increase our team’s productivity
5.
Help customers help themselves
6.
Measure and improve efficiency
7.
Complete customization capabilities
8. State-of-the-art data security
Zoho Desk :
Features :
Zoho Desk is a web-based
customer service application that helps your company build
stronger relationships with customers. With Zoho
Desk, agents become more productive, managers become more impactful, and
customers become more empowered. It's customizable, convenient to use, and it
doesn't cost you a fortune.
With Zoho Desk, identify the right trends and patterns in your
team's efforts, make improvements, and inspire better performance.
Zoho Desk gives your team
the best tools to help customers while automating frequent tasks that otherwise
take up precious time.
It Equip customers so
they can find answers to questions on their own and help their peers in the
true spirit of a community.
Zoho Desk understands the
uniqueness of your business, lets you customize and integrate it with other
apps.
Zoho Desk helps bring
together employees from across departments, to give customers a truly unified
customer service experience.
Freshservice :
Features :
Freshservice is an online IT Helpdesk Software. It’s put a great user experience on top of
powerful ticketing and asset management capabilities like auto-discovery of new
resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release &
Knowledge Management are amongst the other features that make Freshservice, a perfect fit for any organization's IT
management needs.
You can manage all
your IT assets under one roof without any hassles using our intuitive and easy
to use CMDB.
It’s work simpler
with popular third-party integrations and customizable plugins
so we can manage services from the single window of your Freshservice
account.
LiveHelpNow Suite :
Features :
In this Customers
never wait when our Live Chat Support Suite does the talking.
It getting real-time
help is easier than you think. Get on with it.
AI determining whether a customer service interaction is positive,
negative or neutral with instant notifications.
LiveAgent :
Features :
This is basically a “Call
Center Software”, and really many of the call center
and it best for “Remote Telemarketing Software”.
Its get real-time chat messenger widget with automated invitations.
All communication
including emails is transformed into tickets for better convenience.
Connect any phone
number. Receive, route or make calls with unlimited backups.
Answer customers on Facebook and Twitter. Listen to customers where they are.
Just in one sentence “Call
Center Built Into Your Help Desk Software” with this software.
Just plug in your VoIP provider or just place a call button on your website.
Forget expensive call center software solutions - we don't charge for call
minutes, nor call recordings.
Desk.com :
Features :